Percentage of commenced compellable caseload who received an applied demerit by employment service program

A total count of participants who were part of the compellable caseload and have accrued demerits by committing a mutual obligations failure leading to a non-compliance event, as calculated by counting participant identifiers with:

• a related non-compliance event identifier that has at least 1 (>=1) demerit point against them that have occurred within the report period
• an associated contract referral placement with a status of 'COM' (Commenced) and a counted on compellable caseload flag:
  • at the time of that commencement, for participants who entered service after the start of the reporting period, or
  • at the start of the reporting period, for participants who entered service before the start of the reporting period.

A demerit is applied when a participant who is not in the penalty zone commits a mutual obligation failure without a valid reason. The number of demerits a participant has accrued in a certain period will determine which zone (green, warning, or penalty zone) they are in, and whether they are required to undertake a Capability Interview or Capability Assessment.

One demerit is accrued for the majority of mutual obligation failures, however, failure to act on a job referral, and non-attendance or misconduct at a job interview incurs a fast-track demerit (3 demerit points) and leads to the participant requiring their next capability review.

A total count of participants who were part of the compellable caseload during the report period, calculated by counting participant identifiers with:

• an associated contract referral placement status of 'COM' (Commenced) and a 'counted on compellable caseload' flag: 
  • at the time of that commencement, for participants who commenced after the start of the reporting period, or
  • at the start of the reporting period, for participants who commenced before the start of the reporting period.

Whether a participant is considered part of the compellable caseload, that is, a participant who has mutual obligations as determined by their activity test status and are commenced in Workforce Australia Online (Online Services), Workforce Australia Services (Provider Services), or ParentsNext for the purposes of this report is determined by two factors: 

• Whether they are considered part of the compellable caseload at the time of their commencement i.e. they have been assessed as being required to meet mutual obligations requirements (also known as an 'activity test') in order to receive a participation payment as part of the Services Australia registration process. This determination is based upon a combination of criteria including their personal circumstances, the participation payment they are receiving and the employment service program they are participating in.
• Whether they have had a contract referral placement with a status of 'COM' (Commenced) at the start of the report period (or during it, for participants that entered service after the start) indicating that they have an approved job plan (the agreement between a participant and the Australian Government outlining their mutual obligation requirements that has been signed by the participant and confirmed by their provider).
  • Participants who had a placement status of 'SUS' (suspended/paused) or 'PND' (pending) for the duration of the report period are not included, as they are not subject to mutual obligations requirements due to having their obligations paused or because they have not yet agreed to a job plan. If the participant's placement status changes to 'COM' at any point during the report period, they will be included on the compellable caseload. 

This calculation is disaggregated by employment service program: