Percentage of commenced compellable caseload whose payments were cancelled by employment service program

A total count of participants who were part of the compellable caseload and have accrued demerits by committing a mutual obligations failure leading to a non-compliance event, as calculated by counting participant identifiers with:

• a related non-compliance event identifier that has:
  • a re-engaged within 28 days flag with a value of 'failed to re-engage within 28 days' or
  • a financial penalty applied flag and a financial penalty applied type of either:
    • 3rd Mutual Obligation Failure while in the Penalty Zone (4 weeks preclusion),
    • Work Refusal Failure, or
    • Unemployment Failure.
• an associated contract referral placement with a status of 'COM' (Commenced) and a counted on compellable caseload flag:
  • at the time of that commencement, for participants who entered service after the start of the reporting period, or
  • at the start of the reporting period, for participants who entered service before the start of the reporting period.

A participant's payment can be cancelled under the Targeted Compliance Framework if they:

• commit a third mutual obligations failure while already in the Penalty Zone,
• commit a work refusal failure, or
• commit an unemployment failure. 

Once a participant's payment is cancelled, they have to serve a four-week non-payment period (or a 6-week non-payment period in the case of an unemployment failure, depending on whether relocation assistance was paid to help the participant take up employment) before reapplying for a payment. 

A total count of participants who were part of the compellable caseload during the report period, calculated by counting participant identifiers with:

• an associated contract referral placement status of 'COM' (Commenced) and a 'counted on compellable caseload' flag: 
  • at the time of that commencement, for participants who commenced after the start of the reporting period, or
  • at the start of the reporting period, for participants who commenced before the start of the reporting period.

Whether a participant is considered part of the compellable caseload, that is, a participant who has mutual obligations as determined by their activity test status and are commenced in Workforce Australia Online (Online Services), Workforce Australia Services (Provider Services), or ParentsNext for the purposes of this report is determined by two factors: 

• Whether they are considered part of the compellable caseload at the time of their commencement i.e. they have been assessed as being required to meet mutual obligations requirements (also known as an 'activity test') in order to receive a participation payment as part of the Services Australia registration process. This determination is based upon a combination of criteria including their personal circumstances, the participation payment they are receiving and the employment service program they are participating in.
• Whether they have had a contract referral placement with a status of 'COM' (Commenced) at the start of the report period (or during it, for participants that entered service after the start) indicating that they have an approved job plan (the agreement between a participant and the Australian Government outlining their mutual obligation requirements that has been signed by the participant and confirmed by their provider).
  • Participants who had a placement status of 'SUS' (suspended/paused) or 'PND' (pending) for the duration of the report period are not included, as they are not subject to mutual obligations requirements due to having their obligations paused or because they have not yet agreed to a job plan. If the participant's placement status changes to 'COM' at any point during the report period, they will be included on the compellable caseload. 

This calculation is disaggregated by employment service program: